FAQ

Shipping:

How are your shipping charges calculated?

Actual shipping charges are derived using the Canada Post or Fedex shipping matrix that factors actual weight and dimensional weight (Length x Width x Height) of the box(s) the product(s) are packaged. Any discounts we receive for shipping are passed on directly to you, and we do not charge any additional handling fees. Charges can be seen on-line before you finalize your order. There are no surprises with shipping at The Organic Corner.

How can some Companies offer Free Shipping when you don’t?

Shipping is never free. The company offering free shipping is being billed for your freight, and you are paying for that freight within the prices of your products. Not very accurate, and not in your best interest. At The Organic Corner, we like to keep things simple. We offer the lowest prices possible, and you pay actual shipping rates using our discounted program. Nothing is hidden.

How do I track my orders?

Your orders, if tracking is available, can be tracked right from our website. Simply access your personal account, review your order history, and click on the button indicating “Click here to track your shipment.” In addition, an automated email with your tracking number will be sent to you after the package leaves our warehouse. Simply click the link to track your package. It’s that simple. It’s that convenient.

What are my shipping options?

Our only shipping agent is Canada Post. All shipping charges calculated on-line are based on discounted rates. 

What countries do you ship to?

We currently only ship within Canada.

When will I receive my Order?

Shipping transit times will vary. Through Canada Post and FedEx, all customers should receive their order in no more than 1 to 7 Business days after the order leaves our warehouse. Orders placed through our website will show you an estimated delivery date.

Where do my orders ship from?

All orders are processed at our central warehouse in Lively, Ontario, Canada.

 

Policy & Procedures:

Can I make changes to my order after I have submitted it?

Unfortunately, once an order has been confirmed, we cannot accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.

How do I return a product?

Please call our Customer Service line to receive instructions on returning. All subjective returns (where there has been no mistake from our end) will be assessed a 20% restocking fee, or a minimum of $10, whichever is greater. Returns not meeting the criteria will be refused. Please note that items that are indicated as samples, special order, final sale or liquidation cannot be returned, refunded, or exchanged.

How does your 100% Customer Satisfaction Guarantee Work?

We are so confident of the quality of our products that you can return them within 2 weeks if you are not satisfied for any reason. All we ask is that the product be returned in salable condition and in its original packaging to receive full credit on the cost of goods (excludes shipping charges)! If an error has been made by us on a written order, we will gladly pay for re-shipment of product.

I would like to return product beyond the allowed 2 weeks. Can this be done?

Returns beyond the allotted return period require the approval of a Manager, and will be allowed solely at the discretion of The Organic Corner. In all cases a 25% restocking fee will be assessed. Refunds or credits will be applied as per the customer’s request.

What if I want to cancel my order after it has been placed?

Processing times may vary slightly depending upon the season, but in most cases your online order will have undergone processing in less than 24 hours. Because our orders are processed so quickly, orders cancelled before shipping, but after they have been filled, will be charged a 20% restocking fee. If delivery of an order is refused, customers will bear the entire cost of return shipment, as well as a 20% restocking fee to cover labor and packaging materials. On this there can be no exceptions.

Why are most essential oils not to be used directly on the skin?

Many essential oils can cause irritation to the skin. They should be blended in a carrier (vegetable) oil before being applied to the skin. Only Lavender and Tea Tree essential oils can be applied directly to the skin, or ‘neat’.

 

Product Related Questions:

What does Phototoxic mean?

Most Citrus essential oils are considered to be phototoxic. This means that when applied to the skin prior to sunlight exposure, they can increase skin pigmentation. Oils that should be avoided approximately six hours before prolonged sunlight exposure include bergamot, lemon, grapefruit, orange and mandarin. They should not be used at all while taking phototoxic medications, as any direct sunlight on the skin could trigger the possibility of a medical emergency.

What is the difference between an essential oil and a fragrant oil?

Essential oils essences are expressed directly from plants or plant parts and are all natural, whereas fragrant oils are manufactured in a lab from different aromatic chemicals.

Are your oils organic?

All of our oils are 100% pure and natural, of therapeutic grade and free from any chemicals or pesticides. Although all of our products are of premium quality, not all of the oils are certified organics. We have now added some Organic Essential Oils and Carrier Oils that are accompanied by authentic certificates of organic production under strict supervision by internationally recognized certifying bodies. We remain committed to supplying true organics at reasonable prices.

Can your oils be ingested?

Our Essential and Carrier Oils are pure, and in many cases, food grade. However, we do NOT recommend the ingestion of essential oils. They are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering it. This is supported by the International Federation of Aromatherapists that does not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy as practiced in France.

How are you able to charge such reasonable prices for your therapeutic grade oils?

Although many companies would like to have direct buying relationships with top suppliers around the world, they simply do not have the necessary volume to negotiate with these suppliers. Similarly, they lack the warehousing and logistics infrastructure as well. This results in these companies having to pay a steep price for small quantities and in the end charge very high prices when selling these products. At The Organic Corner, we are fortunate enough to have a suppliers who have the buying power with offices around the world. This results in us being able to charge lower prices which allows us to pass on the savings to you.

How do I store my essential oils once I have purchased them?

It is recommended that oils should be stored between 0 and 20 degrees Celsius (room temperature) and out of direct sunlight. Refrigeration after opening is optimal.

What are the different methods of extraction?

Steam Distillation: The most common process of extracting an essential oil is by distillation, a process that isolates the aromatic, volatile element of the plant with steam.

Cold Pressed: Expression or cold pressing, is used primarily for citrus fruits like orange and lemon, where the essential oil is obtained in tiny pockets in the peel or rind. Oils extracted by cold pressing are the most volatile of essential oils and can evaporate quickly when exposed to air.

Solvent Extraction: Flowers too delicate to be processed with heat or pressure are soaked in a spirit of solvent that extracts the volatile elements. The solvent is then evaporated at high temperatures, leaving only the most fragrant constituents behind. This process produces what is called an “absolute”.

CO2 Extraction: The CO2 extraction method yields a greater number of aromatic compounds than any other distillation process. In certain conditions at a low temperature Carbon Dioxide or CO2 can be pressurized to become a liquid. This liquid then acts as a solvent and is used to extract the oil from plants. After extraction is completed, the extraction vessel is brought back to normal temperature and the CO2 rapidly converts to gas leaving behind a high quality oil that is free of solvents.

What are the different ways to use essential oils?

There are many ways that essential oils can be used:

Massages: Massage is one of the most beneficial methods of using essential oils because it combines the therapeutic powers of the essential oil with the benefits of touch therapy.

Inhalation: Inhalation is one of the quickest ways to experience the therapeutic benefits of essential oils. This method is highly beneficial for helping respiratory ailments. Persons with asthma or epilepsy should avoid inhaling essential oil.

Baths: Adding essential oils to a hot, soothing bath can create a relaxing and therapeutic experience.

Essential Oil Diffuser: Diffusers and Aromatherapy go hand-in-hand. Adding essential oils to a diffuser effectively introduces the therapeutic properties and fragrance to any environment.

Compress: Compresses are an effective way to apply essential oils directly to areas where they are needed the most.

What is a carrier oil?

Carrier oils are also referred to as vegetable oils and base oils. They have extensive applications in Aromatherapy because they are used to dilute Essential Oils or absolutes for application. They are also used in the manufacturing of cold-process soaps and for massage by Licensed Massage Therapists. Each Carrier Oil has different properties and the choice of carrier oil can depend on the therapeutic benefit being sought.

What is an essential oil?

Essential Oils (Aromatherapy Oils) are the highly concentrated, volatile, aromatic essences of plants. The purest essential oils come from carefully cultivated and wild grown plants from climatic and geographic regions throughout the world.

Why should certain oils be avoided during pregnancy?

Certain essentials oils are considered too powerful for use during pregnancy as they may stimulate the production of certain hormones, and can encourage bleeding. Please consult your physician or a reputable aromatherapist before using any essential oil. Some essential oils to refrain from using throughout pregnancy include: Ajowan, Basil, Camphor, Cederwood, Chamomile, Clary Sage, Cypress, Fennel, Hyssop, Juniper Berry, Marjoram, Rose Geranium, Rosemary and Thyme to name a few.

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